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Refund Policy

At Cloud Nine, our top priority is customer satisfaction. We understand the importance of a reliable return and refund policy and strive to provide the highest level of customer service possible. Please carefully review our Return and Refund Policy outlined below:

Returns
Eligibility: Returns can be made within 15 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items: Due to health and safety regulations, certain items cannot be returned. These include:

Opened or used products.
Products not in their original condition or damaged for reasons not due to our error.
Any item returned more than 15 days after delivery.

Refunds
Inspection: Once we receive your return, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Processing time: Refunds typically take 5-10 business days to process. This time period includes the transit time for us to receive your return, the time it takes us to process your return, and the time it takes your bank to process our refund request.

Exchanges
Damaged or defective items: We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us.

Shipping
Return Shipping: To return your product, please contact our customer service for shipping instructions. You will be responsible for paying for your own shipping costs for returning your item, unless the item was received damaged or defective. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item, feel free to reach out to our customer service team. We are here to help you.

Please note: This policy is subject to change without notice and was last updated on 1st June 2023. Please check this page regularly to ensure you are aware of any changes.

Your satisfaction is of utmost importance to us, and we thank you for your understanding and adherence to this policy. At Cloud Nine, we are committed to providing a seamless experience in every aspect of our service.

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